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Email issues in Corporate Governance are increasing
and becoming more urgent. It is more important than
ever to keep complete archives and be able to locate
specific important items of business email. It has become
the pervasive business communications medium and is
now an accepted mechanism for critical and binding business
communications.
Email messages are legally binding in many countries.
In this era when great importance is placed on Corporate
Governance, it is essential that companies can show
that email communications are appropriately tracked
and filed. In an environment where contract or requirement
clarifications or changes may well be based on email,
companies can no longer trust the management of these
communications to be left to individuals. Filing by
hand is simply not an option. Loss or even delayed access
to consolidated email communications may leave companies
exposed to substantial contractual risk or project failure
due to divergent understandings between companies and
their customers.
Even if your clients are internal as in the case of
a legal department providing advice to your business
units, the personal or business ramifications of a failure
to manage communications records are no longer acceptable.
Contact Chronicle is an automated background
service for capturing and filing business email. It
comes as a self-contained appliance that is installed
with a minimum of fuss and builds up a database of all
email to and from selected (tracked) correspondents.
Authorised users can browse the database
to locate required emails. It also supports logging
communications for other media such as meetings and
telephone calls.
Contact Chronicle was initially built
by Forge to enable successful delivery of long-term
projects to major clients. Client re-organisations and
staff turnover make it essential to have a reliable
mechanism for discovery of history to ensure a consistent
understanding between parties and if necessary to find
the evidence that will enable effective non-repudiation.
While it helps you fulfill your IT Governance
obligations, Contact Chronicle also provides an invaluable
business asset. Threaded views of conversations and
advanced search of participants or content help you
to find communications quickly and then see them within
the context of the bigger picture.
Phone calls and meeting notes can be
linked to each other or to an email trail and viewed
as a combined chronological discussion. You can see
email and phone logs for a particular client in a threaded
view with responses as either email or phone logs. The
complete discussion can be captured.
Contact Chronicle keeps a structured
historical record of email and phone logs to and from
selected individuals and companies. It also provides
a means of entering notes for meetings to supplement
the mail or phone items.
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