Enterprise Service Management Framework
Intelligent remote devices have traditionally
been the domain of banks, utilities and telecommunications
companies - for example Automated Teller Machines and
mobile phones. Opportunities for cost savings can often
be realised but few organisations have successfully
bridged the gap to the easy, dynamic and economic provision
and management of new and changing customer services
based on these assets.
Many companies and government agencies
are now beginning to realise that pervasive computing
solutions can bring cost savings and increased revenue
while also very importantly increasing customer satisfaction.
In many cases these are organisations who have no previous
experience with remote devices but who can see how such
environments introduce fresh perspectives on how their
business functions can be improved.
While the rewards may be great, the introduction
of this type of system can be risky and costly. The
inclusion of remote devices adds a new dimension and
therefore risk to service provision. [Stress
from end users on the one side and remote devices on
the other, coupled with many points of failure and massive
data throughput creates a whole new set of challenges
to system builders.]
Many hardware providers are not familiar
with the challenges of a pervasive environment. The
hardware and software often need to be developed in
parallel. Device-specific proprietary protocols and
lack of experience in accommodating these protocols
can lead to situations where 'grey areas' lead to partial
incompatibility between the devices and the ESM.
Many traditional IT companies have no
experience in ESM environments. Many telco vendors have
insufficient experience in traditional IT disciplines
and environments. There are companies who have expertise
in localise sensor networks. There are companies who
have experience in traditional telco Operational Support
There are companies who have experience in large-scale
but there are very few companies
in the world with the level of experience necessary
in all areas for the successful delivery of an ESM system.
Forge has proven experience in all aspects
of ESM delivery. Our team can assist customers with
the initial project conception and then proceed on through
to delivery and ongoing maintenance. We have worked
with many hardware vendors in the design of functional
interfaces to the remote devices.
We provide gateways for standard and
proprietary device protocols over multiple network access
mechanisms. We have extensive experience in OSS, Network
Element Management (NEM) and the delivery of intra/internet
services using our distributed systems infrastructure.
We have considerable experience implementing
traditional IT (eg.: EIS, ETL, data quality, OLAP, datawarehouses)
through our consulting and products divisions. Our development
principles and processes are the foundation for building
systems that not only satisfy current customer requirements
but also ensure the realisation of long-term vision.
Forge systems are built to accommodate
any pre-existing technical choices whilst enabling and
future-proofing your strategic business process and